FAQs
Our FAQ page provides quick answers to common questions about shipping, returns, payments, product details, and more.
We hope this helps you find what you need easily.
If your question isn’t covered, please feel free to contact us anytime.
Payment
What payment methods do you accept?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Do you support international payments?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Shipping
Which countries do you ship to?
USA, Japan
How is the shipping cost calculated?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
How long does shipping take?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Who is responsible for customs duties and taxes?
All customs duties and consumption taxes are included in the payment made
at the time of order.
Returns & Refunds
What is your return and refund policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
How do I request a return?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
How long does it take to receive a refund?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Orders
I didn’t receive my order confirmation email. What should I do?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Can I change or cancel my order?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Can I update my shipping address after placing an order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Product Information
How do I choose the right size?
Check the detailed size chart and compare it with your own clothing for the
best fit.
What materials are used in your products?
Please refer to the detailed product page for more information.
Will the product color appear differently in person?
The color may appear slightly different depending on monitor settings and
lighting. We do our best to display the true color, but minor variations may
occur.
Customer Support
How can I contact customer support?
Check the detailed size chart and compare it with your own clothing for the
best fit.
How long does it usually take to receive a response?
Please refer to the detailed product page for more information.
No reply yet?
Please reach out via our Contact page.